Play Responsibly

Setting a deposit limit takes under 60 seconds. Send a WhatsApp message to wa.link/sanatana247 with:

• Your username
• The limit amount you want to set (e.g., "₹2,000 per day", "₹10,000 per week", "₹30,000 per month")
• The duration (daily, weekly, or monthly)

Our team will activate the limit immediately. Once active:

• Decreases take effect immediately — you can lower a limit anytime
• Increases require a 24-hour cooling-off period — this prevents impulsive raises in the heat of the moment
• The system enforces the limit automatically — once you hit it, no more deposits are processed until the period resets

You can have multiple limits active simultaneously (e.g., daily + weekly + monthly). The most restrictive limit at any moment applies.

Self-exclusion is a serious commitment by design. Once activated, it cannot be reversed before the chosen period ends — this is intentional, to protect you from impulsive decisions to "just check if I have money in there."

Self-exclusion durations available:

• 24 hours: Quick break, useful when feeling tilted
• 7 days: One-week reset, popular for taking a real pause
• 30 days: One-month reset
• 6 months: Significant break for serious reflection
• Permanent: Account is closed forever and cannot be reactivated

During self-exclusion:

• You cannot log in to your account
• You cannot deposit funds
• You cannot place any bets
• You will not receive marketing emails, SMS, or WhatsApp messages
• Pending withdrawals are processed normally
• Any remaining balance can be withdrawn before exclusion takes effect

After the exclusion period ends, your account is automatically reactivated (except for permanent exclusions, which never reactivate). We recommend using shorter periods first to assess if a longer break is needed.

If you are recognizing a problem right now, you have already taken the most important step — honest acknowledgment. Here is what to do immediately:

Step 1 — Stop right now. Close any open betting screens. Do not make "one last bet."

Step 2 — Activate self-exclusion. Message wa.link/sanatana247 with "I need immediate self-exclusion." Our team will activate it within minutes. Even a 7-day exclusion can break the cycle and give you space to think.

Step 3 — Talk to someone. Call iCall at +91 9152987821 or Vandrevala Foundation at +91 9999666555. These are free, confidential, and run by trained mental health professionals. They are not connected to your family, employer, or Sanatana777.

Step 4 — Tell someone close to you. Hidden problems get worse. Telling a partner, family member, or trusted friend is hard but reduces the secrecy that fuels addiction.

Step 5 — Plan for tomorrow. Consider installing Gamban (gamban.com) on your devices to block all gambling sites at the device level. Plan an activity for tomorrow that has nothing to do with gambling.

Recovery from problem gambling is absolutely possible. Millions of people have successfully recovered. The path forward starts with the steps you take today.

Watching someone you love struggle with problem gambling is deeply difficult. There is no perfect approach, but here are evidence-based suggestions:

Educate yourself first. Understanding gambling addiction as a behavioral health issue (not a moral failing or simple lack of discipline) helps you respond with empathy. Resources like Gam-Anon (gam-anon.org) provide guidance specifically for families.

Talk to them when both of you are calm. Avoid bringing it up during or immediately after a gambling session, when emotions are high. Choose a quiet moment. Express concern, not anger or judgment.

Use "I" statements, not "You" accusations. Say "I'm worried because I've noticed..." rather than "You're an addict who is destroying our family." The first invites conversation; the second triggers defensiveness.

Don't bail them out financially. Paying off gambling debts often enables continued problem gambling. Encourage them to take responsibility, including the financial consequences.

Encourage professional help. Suggest specific resources: iCall, Vandrevala, Gamblers Anonymous. Offer to make the call together if it helps.

Take care of yourself. Family members of problem gamblers often experience anxiety, depression, and codependency themselves. Gam-Anon meetings exist specifically for families and are a vital support resource.

If a Sanatana777 account is involved, a family member can contact us via WhatsApp to request third-party self-exclusion (with appropriate verification). We will work with you to protect the player while respecting privacy.

Above all, remember: you cannot force someone to stop gambling. You can only support them, set healthy boundaries, and take care of yourself. Recovery is their journey, but they don't have to walk it alone.

Yes — online betting can be addictive for some people. Specifically, online formats can be more addictive than traditional gambling for several research-backed reasons:

• Always available: Unlike physical casinos, online platforms are accessible 24/7 from your pocket
• Speed of play: Online slots and live games allow much faster betting cycles than physical equivalents
• Reduced psychological friction: Digital money feels less "real" than handing over physical cash
• Privacy of use: Easier to hide from family, which can enable problem patterns to develop unchecked
• Persistent presence: Notifications, app icons, and marketing can keep gambling top-of-mind

However, the vast majority of online bettors gamble responsibly without developing problems. The 2018 UK Gambling Commission research found approximately 0.7% of adults exhibit problem gambling behavior, with another 1.6% showing some risk indicators. Most people gamble for entertainment, within their means, and stop when they should.

The key risk factors for developing problem gambling include: family history of addiction, mental health conditions (depression, anxiety, ADHD), past trauma, social isolation, and starting to gamble at a young age. If you have these risk factors, extra caution and self-monitoring are warranted.

The minimum age to use Sanatana777 is 18 years, with no exceptions under any circumstance. We enforce this through:

• Mandatory KYC verification (Aadhaar, PAN, or Passport) before any withdrawal can be processed
• Date-of-birth collection at registration with cross-verification against ID documents
• Pattern monitoring for accounts that may indicate underage use
• Immediate account closure of any user discovered to be under 18
• Voiding of any winnings from underage accounts
• Refunding of deposits to original payment source for underage accounts

If you are under 18, please do not attempt to access this platform. Some Indian states have higher minimum gambling ages (21 in some jurisdictions); players must verify the legal minimum age in their specific state of residence.

Parents and guardians: If you suspect a minor in your household has accessed this platform, please contact us immediately via WhatsApp. We will close the account, return deposits, and provide assistance with parental control software recommendations.

No. Sanatana777 maintains strict player confidentiality. We do not share gambling activity data with:

• Your employer
• Your family members (without your explicit consent or specific legal requirement)
• Other betting platforms
• Marketing partners (we never sell player data, ever)
• Social media platforms

We may share data with:

• Tax authorities when legally required (typically for high-value transactions only, per Indian tax law)
• Law enforcement only with valid legal orders (warrants, subpoenas)
• Anti-money laundering compliance as required by international financial regulations
• Independent dispute resolution bodies when you initiate a formal dispute

Importantly, contacting a problem gambling helpline like iCall or Vandrevala Foundation has no connection to Sanatana777. They will not contact us about you, and we will not be informed if you reach out for help. Your privacy is protected even when seeking support.

This is a complex question that depends on specific circumstances. In general:

Standard losses are not refundable. Money lost through normal gambling activity, including for players who later identify they have a problem, is not refundable as a matter of policy. This is consistent with all international gambling industry standards.

Exceptions where refunds may be considered:

• If you previously self-excluded and were able to bypass the exclusion due to a system error on our side, deposits made during the exclusion period are typically refunded
• If you were under 18 at the time of gambling and this can be verified, deposits are refunded (minor protection)
• If clear evidence shows we failed to act on responsible gaming flags that should have triggered intervention, partial goodwill resolution may be considered

If you believe you have grounds for a refund based on these or similar circumstances, please contact our compliance team via WhatsApp with subject "Formal RG Refund Inquiry." Our compliance team reviews each case individually and provides a written decision within 7 business days.

Critically: recognizing you have a gambling problem in retrospect, after losses, is not by itself grounds for a refund. If it were, gambling could not function as a business at all. However, our responsibility is to provide robust tools to prevent problem gambling from developing in the first place — and this is where our commitment is strongest.

These three tools serve different purposes:

Cooling-Off Period (24 hours – 6 weeks):

• Short, defined break
• Account is paused — no deposits, no betting
• Account automatically reactivates at end of period
• Useful when you need a quick reset, not a long-term commitment
• Best for: occasional players who want to control session intensity

Self-Exclusion (7 days – 6 months):

• Longer, more serious commitment
• Account fully blocked — no login, no deposits, no betting
• Cannot be reversed before period ends (intentionally rigid)
• Removes you from all marketing
• Best for: players who recognize concerning patterns and need a meaningful break

Permanent Account Closure:

• Final, irreversible decision
• Account is closed forever and cannot be reopened
• You cannot create a new account in the future
• Any remaining balance is withdrawn first
• Best for: players who have decided gambling is not healthy for them, period

Many players progress through these tools — using cooling-off first, then self-exclusion if needed, and finally account closure if gambling continues to be problematic. There is no shame in any of these decisions. Recognizing what is right for your wellbeing is a strength.

Several operational features are designed specifically to reduce financial harm:

• No credit-based betting: All betting requires pre-funded balance. We do not extend credit, payment plans, or "bet now, pay later" options of any kind
• No accepted credit cards for deposits: Only debit-based instruments (UPI, debit cards, NetBanking) are accepted, eliminating direct credit-funded gambling
• Deposit limits available: Players can cap their own exposure with daily, weekly, and monthly limits
• Cooling-off on limit increases: 24-hour delay on raising limits prevents impulsive in-the-moment increases
• Loss limits available: Players can cap maximum losses, after which betting auto-suspends
• Pattern detection: Our systems flag concerning patterns (rapid deposit increases, loss-chasing behavior) and trigger proactive outreach
• Reality checks: Periodic prompts during play showing time and money totals
• Easy withdrawal of remaining balance: 5-minute withdrawals mean players can take money out before they bet it
• No marketing to excluded players: Self-excluded players never receive offers that might tempt return

Despite these protections, no platform can fully prevent problem gambling — individual responsibility remains essential. But our framework is designed to make responsible gambling easy and harmful gambling difficult.