Terms & Conditions

To use Sanatana777, all of the following must be true:

• Age: You must be 18 years or older (21 in some jurisdictions like Telangana, Andhra Pradesh — verify your local requirement)
• Legal capacity: You can enter into binding contracts in your jurisdiction
• Jurisdiction: Online betting is not prohibited where you are located. Indian states have varying regulations — players verify their local situation
• ID verification: You can provide valid government-issued photo ID (Aadhaar, PAN, Passport, etc.)
• Sanctions clearance: You are not on any international sanctions list or self-exclusion register
• Genuine account: You are creating the account for yourself, using your own funds, for personal recreation

Sanatana777 cannot be used by: minors, individuals in restricted countries (United States, France, Israel, mainland China, North Korea, Iran, and others), individuals on financial sanctions lists, or those creating accounts for someone else.

If you create an account and any eligibility requirement is not met, the account will be closed when discovered. Deposits may be returned to source; winnings derived from misrepresentation are forfeited.

Bet limits vary by sport, market, and account tier:

Minimum bets:

• Most cricket and sports markets: ₹10
• Live casino games: ₹50
• Slot games: ₹1 (varies by game)
• Pre-match major events: ₹10

Maximum bets (standard accounts):

• Cricket — major events (IPL, World Cup): up to ₹5,00,000 per bet
• Cricket — domestic and minor matches: up to ₹50,000 per bet
• Football — major leagues: up to ₹2,00,000 per bet
• Tennis — Grand Slams: up to ₹1,00,000 per bet
• Live casino: up to ₹5,00,000 per round (game-specific)
• Slots: up to ₹10,000 per spin (game-specific)

Maximum bets (VIP accounts): Limits are negotiated personally and may be 5–10x standard limits.

Limits exist for risk management and AML compliance reasons. They are not designed to disadvantage players — most players never approach the standard limits anyway.

Withdrawal limits:

• Minimum withdrawal: ₹500
• Maximum per transaction (standard): ₹5,00,000
• Maximum per transaction (VIP): ₹50,00,000
• Daily withdrawal limit (standard): ₹10,00,000
• Daily withdrawal limit (VIP): ₹1 Crore

Processing times:

• UPI withdrawals up to ₹50,000: typically under 5 minutes
• UPI withdrawals ₹50,000–₹2,00,000: typically 5–30 minutes
• Withdrawals above ₹2,00,000: up to 24 hours (manual AML review)
• Bank transfers (NEFT/IMPS): 5 minutes to 2 hours during banking hours
• First-ever withdrawal: may take longer due to KYC verification

Conditions for withdrawal:

• KYC verification must be completed
• Deposited funds must be wagered at least once before withdrawal (AML rule)
• Bonus balances must complete wagering requirements before withdrawal
• Account must not be under fraud investigation

Our 5-minute average withdrawal time is among the fastest in the Indian online betting industry. We monitor this metric continuously and address any slowdowns immediately.

Bonus terms vary by promotion, but our general framework prioritizes player fairness:

Welcome Bonus:

• Wagering requirement: 5x bonus amount (one of industry's lowest)
• Time limit: 30 days to clear wagering
• Maximum bet during wagering: ₹5,000 per bet
• Eligible games: All sports markets, most casino games (some specific exclusions disclosed)

Reload/Deposit Bonuses:

• Wagering requirement: 3–7x (specified per promotion)
• Time limit: 14–30 days (specified per promotion)
• Game contributions vary (sports usually 100%, slots 100%, live casino lower)

Cashback Promotions:

• Typically no wagering requirement on cashback amount (real cash returned)
• Subject to maximum cashback caps disclosed in promotion terms

What we don't do:

• Hidden time limits (all expiry dates clearly disclosed)
• Game-specific exclusions in fine print (any exclusions are headline terms)
• Maximum win caps on bonus winnings (you keep what you win)
• 50x or 100x wagering requirements common at competitor platforms

If you can't find specific terms for a bonus, ask via WhatsApp before claiming. We commit to clarity.

Abandoned/rain-affected matches follow standard sportsbook settlement rules:

Match Winner Bets:

• If a winner is declared per official rules (DLS method, points/super-over decision), bets are settled accordingly
• If no winner is declared (no result), match-winner bets are voided and stakes returned

Specific Player/Innings Bets:

• If the relevant player did not get to bat or bowl, bets are voided
• If the relevant innings was not completed, bets are voided unless the outcome was already determined (e.g., "Player to score 50+ runs" if they already scored 75 before rain stopped play, the bet wins)

Live (In-Play) Bets:

• Bets settled before the abandonment stand
• Pending live bets are voided per the same logic

Postponed Matches:

• If rescheduled within 48 hours, bets stand
• If postponed beyond 48 hours, bets are voided

Settlement uses official decisions from the relevant cricket board (BCCI, ICC, ECB, etc.). We do not make independent decisions about match results; we follow the official outcome.

KYC (Know Your Customer) verification is mandatory under international Anti-Money Laundering (AML) regulations. We are not optional in this — every licensed gaming platform must verify player identities. KYC serves several important purposes:

• Confirms you are 18+ — preventing underage gambling
• Confirms account belongs to a real person — preventing fraud and money laundering
• Protects against unauthorized access — if your account is ever compromised, KYC helps recover it
• Enables legitimate withdrawal — banks require verified identity for large transfers
• Compliance with international law — required by AML/CFT (Combating Financing of Terrorism) regulations

What we require:

• One government-issued photo ID (Aadhaar, PAN, Passport, Voter ID, or Driving License)
• Sometimes a selfie verification to confirm match with ID
• Address proof for high-value transactions
• Source of funds documentation for transactions exceeding regulatory thresholds

KYC documents are encrypted with AES-256 and stored under strict access controls per our Privacy Policy. They are used only for verification and legal compliance — never sold or shared inappropriately.

Most KYC verifications complete within 30 minutes during business hours.

The following activities result in account suspension or permanent closure, often with forfeiture of any related winnings:

Identity-related violations:

• Creating multiple accounts (multi-accounting)
• Using a false identity or stolen documents
• Letting another person use your account
• Providing false information during KYC

Financial violations:

• Money laundering or terror financing
• Using stolen payment methods
• Chargeback fraud (disputing legitimate deposits)
• Source-of-funds violations

Gameplay violations:

• Using betting bots, scripts, or automated software
• Match-fixing involvement or insider information betting
• Collusion with other accounts
• Exploiting obvious bugs or odds errors in bad faith

Bonus violations:

• Bonus abuse through multi-accounting
• Low-margin bet patterns solely to clear bonuses (bonus arbing)
• Violating maximum bet limits during bonus wagering

Behavior violations:

• Threats, harassment, or abuse toward staff
• Coordinated harassment campaigns
• Defamation with intent to damage

For each violation, we conduct a fair review process before final action. If you believe an action against your account is unjustified, our dispute resolution process is available.

Like all licensed gaming operators, we reserve operational discretion in specific situations, but this is not unlimited and not exercised arbitrarily:

Where we exercise discretion:

• Refusing bets on suspicious markets where match-fixing is suspected (industry standard)
• Refusing bets at clearly erroneous odds (palpable error)
• Setting individual bet limits based on betting patterns (risk management)
• Conducting enhanced KYC checks on suspicious accounts
• Requiring source of funds documentation for high-value players

Where we do not exercise discretion:

• We do not close winning accounts arbitrarily
• We do not refuse withdrawals to players who have followed all rules
• We do not change bonus terms after a player has claimed
• We do not change bet odds after settlement
• We do not retroactively void winning bets without legitimate cause

Discretion is bounded by:

• Documented reasoning for any account action
• Clear notification to affected players
• Right to dispute through structured escalation
• External arbitration through eCOGRA ADR for unresolved disputes

Our 7-year track record of paying out ₹500 crore+ in winnings demonstrates that our discretion is genuinely bounded — not used as a tool to deny rightful winnings.

Our structured dispute resolution process ensures fair handling at multiple levels:

Level 1 — Frontline Support (within 24 hours)

• Message us via WhatsApp explaining your concern
• Frontline team reviews and provides initial response
• Most issues resolve here

Level 2 — Senior Manager Review (within 5 business days)

• If unsatisfied with Level 1, request escalation
• Senior Support Manager reviews case in detail
• Authority to make exceptions and resolve complex situations
• Written decision provided

Level 3 — Compliance Review (within 7 business days)

• Independent compliance team reviews case
• All transaction records, account history, and game data examined
• Binding written decision provided

Level 4 — External Arbitration

• If unsatisfied with Level 3 decision, escalate to eCOGRA ADR or designated independent dispute resolution partner
• Independent third-party review
• Decision is binding on both you and Sanatana777

Important time limits:

• Disputes must be raised within 90 days of the relevant event
• External arbitration must be initiated within 30 days of Level 3 decision

In our 7+ years of operation, fewer than 0.3% of issues have escalated past Level 1, and external arbitration outcomes have predominantly upheld fair resolutions. We take dispute fairness seriously.

Internationally restricted countries:

Sanatana777 is not available to players physically located in:

• United States and territories
• France and French territories
• Israel
• Mainland China and Hong Kong (specific game restrictions)
• North Korea
• Iran
• Ukraine (since 2022)
• Various sanctions-listed jurisdictions

Indian state considerations:

Indian online betting law is complex and varies by state. Specifically:

• Telangana, Andhra Pradesh: Specific anti-online-gambling legislation. Players from these states should carefully verify legal status
• Tamil Nadu: Online gambling laws challenged in courts; current status varies
• Sikkim, Nagaland, Meghalaya: Have specific online gaming licensing frameworks
• Other states: Generally treat online betting as a matter of skill (legal) vs. chance (more regulated) — game-by-game determination

The Public Gambling Act 1867 is a federal law but applies primarily to physical gambling premises. State laws govern most relevant restrictions.

It is the player's responsibility to verify the legal status of online betting in their state of residence before using the platform. We technically restrict access from clearly prohibited jurisdictions but cannot definitively police every Indian state's interpretation.

If you are unsure about your state's status, consult a local lawyer before depositing or playing.

Dormant account policy is designed to be fair to players who take long breaks:

0–12 months of inactivity:

• No fees charged
• Account remains fully accessible
• Balance preserved indefinitely during this period
• You may receive occasional re-engagement messages (which you can opt out of)

12–24 months of inactivity:

• Account marked as "dormant" in our system
• You receive a notification at 12, 18, and 24 months reminding you of your balance
• No fees charged
• Balance fully preserved
• Account can be reactivated by simply logging in

Beyond 24 months without response to notifications:

• We make a final attempt to contact you via all registered channels
• If no response after 30 additional days, account is closed
• Verified balance is held separately for an additional 12 months pending claim
• You can claim your balance anytime during this 12-month period by contacting support with KYC verification
• After this period, unclaimed funds are handled per applicable jurisdiction's escheat/dormancy rules (typically transferred to designated authorities, never retained as company revenue)

We do not believe in profiting from dormant accounts. Player funds belong to players.